Sombra sees the problems that you don't see. We take the hassle out of capturing and analyzing data of all kinds within your business ecosystem, and give you actionable insights into what's really going on in your frontline environments.
...and we turn it into something searchable and analyzable, connect with your other existing systems of record, and derive holistic insights and action items to drive better business performance.
Usage of WhatsApp / text messaging [for frontline workers] increased from 18% in 2019 to 47% in 2023
A 1-star increase in ratings on public review websites leads to, on average, a 5-11% increase in revenue across hospitality and food & beverage venues
A mere 23% of frontline workers say they have digital tools to help them in their jobs.
Sombra helps us by providing a clear and consolidated overview of all reviews from multiple delivery platforms in one single view. This helps us to spend more time on improving the quality of our service.
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